Refund and Cancellation Policy

We at Fame Touristic Investment LTD are committed to providing our customers with an exceptional dining experience, both in-person and through our online food ordering service. We understand that unforeseen circumstances may arise, and we aim to accommodate our customers to the best of our ability. Please review our refund and cancellation policy below:

Reservation Cancellation:

• Cancellation Deadline: For regular reservations, we request that you inform us of any cancellations or changes at least 24 hours before the reservation time. For large group reservations or special events, we require a 72-hour cancellation notice.
• Late Cancellation/No Show: In the event of a late cancellation (less than 24 hours before the reservation time) or a no-show, we reserve the right to charge a cancellation fee equivalent to the cost of the reservation or event, to cover any incurred expenses.

Online Food Order Cancellation and Refunds:

• Cancellation Policy: Once an online food order has been confirmed, it cannot be canceled or modified. Please review your order carefully before confirming it.
• Refunds for Order Errors: If there is an error with your online order that is attributable to the restaurant, please contact us immediately upon receiving your order, and we will work to resolve the issue. Refunds for such cases will be provided at the discretion of the management.
• Quality of Food and Service: If you are dissatisfied with the quality of food or service provided through our online food ordering service, please bring it to our attention promptly. We will do our best to address the issue and provide an appropriate solution, which may include a partial or full refund, depending on the circumstances.

Contact Information:

For any inquiries or to request a cancellation or refund, please reach out to our customer service team at [customer service email/phone number]. Our team will be happy to assist you and address any concerns you may have.

Please note that this policy is subject to change, and any modifications will be updated on our website and communicated to our customers in a timely manner.

Thank you for choosing Fame Touristic Investment LTD. We look forward to serving you soon, whether in person or through our online food ordering service!

Feel free to adapt the policy as needed to reflect the specific processes and guidelines of your online food ordering system.